Free shipping over 45£ • Delivery in 1-6 business days
Free shipping over 45£ • Delivery in 1-6 business days
Free shipping over 45£ • Delivery in 1-6 business days
Frequently asked questions
Do you have a question? Browse through our frequently asked questions – maybe the answer you are looking for is already there or Contact us using the contact form below.
Do you have a question? Browse through our frequently asked questions – maybe the answer you are looking for is already there or Contact us using the contact form below.
Can I have my delivery sent to a parcel shop / packing station?
Unfortunately, we cannot send your order to a DHL Packstation. However, we can deliver directly to a PaketShop. To ensure your package arrives at your location, it is important that you provide your home address when placing the order and select the PaketShop as the delivery location in the shipment tracking.
Can I have my delivery sent to a parcel shop / packing station?
Unfortunately, we cannot send your order to a DHL Packstation. However, we can deliver directly to a PaketShop. To ensure your package arrives at your location, it is important that you provide your home address when placing the order and select the PaketShop as the delivery location in the shipment tracking.
Can I have my delivery sent to a parcel shop / packing station?
Unfortunately, we cannot send your order to a DHL Packstation. However, we can deliver directly to a PaketShop. To ensure your package arrives at your location, it is important that you provide your home address when placing the order and select the PaketShop as the delivery location in the shipment tracking.
What happens if I have not received my order?
If you do not receive your order within the specified delivery time, please first check whether all the details you provided to us were correct. If all the details were correct, please contact our Customer Service immediately, who will be happy to assist you.
What happens if I have not received my order?
If you do not receive your order within the specified delivery time, please first check whether all the details you provided to us were correct. If all the details were correct, please contact our Customer Service immediately, who will be happy to assist you.
What happens if I have not received my order?
If you do not receive your order within the specified delivery time, please first check whether all the details you provided to us were correct. If all the details were correct, please contact our Customer Service immediately, who will be happy to assist you.
What happens if I don't pick up my shipment from a ParcelShop?
For items returned to us because they were not accepted by the customer or not picked up at a post office/packing station, we charge €20. This amount covers the double shipping (shipping to the customer and back) as well as the collection and unpacking of the goods.
What happens if I don't pick up my shipment from a ParcelShop?
For items returned to us because they were not accepted by the customer or not picked up at a post office/packing station, we charge €20. This amount covers the double shipping (shipping to the customer and back) as well as the collection and unpacking of the goods.
What happens if I don't pick up my shipment from a ParcelShop?
For items returned to us because they were not accepted by the customer or not picked up at a post office/packing station, we charge €20. This amount covers the double shipping (shipping to the customer and back) as well as the collection and unpacking of the goods.
How do I know that my order/shipment has arrived?
Once your order has left us, you will receive an automatic email with the link to the tracking number, which allows you to easily track the status of your order.
How do I know that my order/shipment has arrived?
Once your order has left us, you will receive an automatic email with the link to the tracking number, which allows you to easily track the status of your order.
How do I know that my order/shipment has arrived?
Once your order has left us, you will receive an automatic email with the link to the tracking number, which allows you to easily track the status of your order.
How long does the delivery take?
We usually pack your order immediately on the next business day. Our delivery time is usually 1-6 business days from the purchase date. Please note that it may sometimes take 1-2 business days longer because the delivery company is very busy or our warehouse is exceptionally busy.
How long does the delivery take?
We usually pack your order immediately on the next business day. Our delivery time is usually 1-6 business days from the purchase date. Please note that it may sometimes take 1-2 business days longer because the delivery company is very busy or our warehouse is exceptionally busy.
How long does the delivery take?
We usually pack your order immediately on the next business day. Our delivery time is usually 1-6 business days from the purchase date. Please note that it may sometimes take 1-2 business days longer because the delivery company is very busy or our warehouse is exceptionally busy.
What happens if I provide incorrect information for the address or name?
If you have provided incorrect information, for example, an incorrect address, an incorrect email address, etc., please contact us immediately.
What happens if I provide incorrect information for the address or name?
If you have provided incorrect information, for example, an incorrect address, an incorrect email address, etc., please contact us immediately.
What happens if I provide incorrect information for the address or name?
If you have provided incorrect information, for example, an incorrect address, an incorrect email address, etc., please contact us immediately.
How do I give away a voucher?
The gift voucher will be sent to you digitally via email. You can then decide how to present the gift voucher to the lucky person.
How do I give away a voucher?
The gift voucher will be sent to you digitally via email. You can then decide how to present the gift voucher to the lucky person.
How do I give away a voucher?
The gift voucher will be sent to you digitally via email. You can then decide how to present the gift voucher to the lucky person.
How can I track my order?
You will receive an email with a link to track your shipment as soon as your order leaves our warehouse.
How can I track my order?
You will receive an email with a link to track your shipment as soon as your order leaves our warehouse.
How can I track my order?
You will receive an email with a link to track your shipment as soon as your order leaves our warehouse.
How can I return an item?
You have 14 days after receiving your order to return your package to us. Contact our Customer Service so that they can provide you with the return address.
How can I return an item?
You have 14 days after receiving your order to return your package to us. Contact our Customer Service so that they can provide you with the return address.
How can I return an item?
You have 14 days after receiving your order to return your package to us. Contact our Customer Service so that they can provide you with the return address.
Do additional costs arise when returning products?
For the return of your items, we will charge a fee of €8.90, which will be deducted from your refund.
Do additional costs arise when returning products?
For the return of your items, we will charge a fee of €8.90, which will be deducted from your refund.
Do additional costs arise when returning products?
For the return of your items, we will charge a fee of €8.90, which will be deducted from your refund.
Which items are excluded from exchange or return?
Products excluded from the return policy:- Customizable items & Prints in 61x91cm.
Which items are excluded from exchange or return?
Products excluded from the return policy:- Customizable items & Prints in 61x91cm.
Which items are excluded from exchange or return?
Products excluded from the return policy:- Customizable items & Prints in 61x91cm.
What should I do with items that arrived damaged?
You do not need to return a damaged product to us. Please contact Customer Service and include pictures of the damaged items when contacting us, and we will send you a new shipment (free of charge).
What should I do with items that arrived damaged?
You do not need to return a damaged product to us. Please contact Customer Service and include pictures of the damaged items when contacting us, and we will send you a new shipment (free of charge).
What should I do with items that arrived damaged?
You do not need to return a damaged product to us. Please contact Customer Service and include pictures of the damaged items when contacting us, and we will send you a new shipment (free of charge).
When will I receive a refund for my return?
As soon as we receive your package, it will be unpacked on the next business day and refunded using the payment method you selected.
When will I receive a refund for my return?
As soon as we receive your package, it will be unpacked on the next business day and refunded using the payment method you selected.
When will I receive a refund for my return?
As soon as we receive your package, it will be unpacked on the next business day and refunded using the payment method you selected.
The amount is still open with Klarna, what should I do?
If you have received a refund email from us, but Klarna still has not canceled your order or adjusted the amount of your order, please contact Klarna immediately at 0221 669 501 10 or our customer service, and we will take care of it for you.
The amount is still open with Klarna, what should I do?
If you have received a refund email from us, but Klarna still has not canceled your order or adjusted the amount of your order, please contact Klarna immediately at 0221 669 501 10 or our customer service, and we will take care of it for you.
The amount is still open with Klarna, what should I do?
If you have received a refund email from us, but Klarna still has not canceled your order or adjusted the amount of your order, please contact Klarna immediately at 0221 669 501 10 or our customer service, and we will take care of it for you.
No suitable answer found?
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